2018 BPO & Contact Centre Industry Awards

The CCMG Contact Centre Industry Awards are the only industry-wide awards in South Africa. The prestigious professional Awards recognise the best of the best in the industry and set a benchmark for all Contact Centres and individuals to strive towards.


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Venue for CCMG 2018 Awards Ceremony & Gala Dinner Announced

The 2018 CCMG Awards will take place at the Hilton Sandton (138 Rivonia Road, Sandton)

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The 2018 Awards Finalists Announced

We take our hats off to our enthusiastic and passionate judges who have worked for hours on end to get through allthe entries. It has been another record breaking year with a lot of entries arriving at the 11th hour! The finalists will now have to prepare for their Skype, Face to Face and Video submissions for the final judging process.

Well done to the finalists, we wish you the very best in the Galaxy, we will give you all updates as the Judges proceed.

May the force be with you

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Be part of the celebration of industry excellence at the 2018 CCMG Contact Centre Industry Awards!

Glittering awards ceremony to be held in Gauteng on 29 September 2018

Sponsorship Opportunities

The Contact Centre Industry of South Africa is much like a morphing Galaxy bound together by an invisible power: the desire to fulfill the needs of the Client and provide excellent service. There are many stars in this Galaxy, some shine more brightly than others, but all are fighting to excel in this ever moving celestial mass.

Every year the top performers of these stellar bodies, governed by the Professional Body of the Contact Centre Industry the Contact Centre Management Group, get together to celebrate excellence and incredible achievements within the Galaxy and to publicly acknowledge their Jedi Masters in the form of a spectacular Awards ceremony.