The South African BPO & Contact Centre Industry Awards 2017

The Awards is an event that is firmly established as the primary means to identify talent, top performance and best practice within the Contact Centre arena in South Africa at both individual and team level. It brings the Industry together to publicly celebrate success while reinforcing the value and contribution of the Contact Centre Industry to South Africa`s economy. This red carpet event honours the Award winners with a program for guests which includes world-class dining and stunning entertainment in the elegant venue of the Ball Room in Montecasino, Johannesburg.

Photos: 2017 Awards Gala Banquet

Photos from the Awards on 26 August 2017 at at the Montecasino Ballroom

Photo Gallery

Branding 109: Finding your community

ZaiLab once again hosted their monthly evenings of rewarding conversation, networking, and information sharing around rethinking the way you do marketing and your organisational culture with out of the box thinking. In this session, we had amazing feedback on organisational culture and how it influences recruitment, talent management and people relations in your contact centres.

To find out more about these thought provoking knowledge sessions, join our community today.

Awards Sponsors

Important Dates

Announcement of Finalists: 8th of July
Face to face interviews: July
Gala Awards Dinner: 26th of August


Get your logo in front of the several hundred professionals at the event Awards Ceremony and Gala Dinner.

Book a Table

Rub shoulders with the crème de la crème of the profession at the party and networking event of the year.

For any questions regarding Sponsorship Opportunities please call Sharon Haigh on +27 (0)82 551 5915 or drop us a message at