2018 BPO & Contact Centre Industry Awards

What are the CCMG/BPESA Awards?

The CCMG/BPESA Contact Centre Industry Awards are the only industry-wide awards in South Africa. The prestigious professional Awards recognise the best of the best in the industry and set a benchmark for all Contact Centres and individuals to strive towards.

“May the force be with you”

2018: The 7th year of the Professional Awards

Building on the success of the last six years, the CCMG aims to, once again, recognize excellence in the industry by rewarding individuals and organisations that have pushed boundaries, achieved immense growth and inspired others.

Just like Yoda told Luke at the start of their relationship “You must unlearn what you have learned.” And that is exactly what these extraordinary individuals and organisations have accomplished: they have left the conventional ways behind to embrace innovation, creative thinking and hard work. Their achievements are exceptional and deserve to be publicly acknowledged by the entire South African Contact Centre Industry.

The 2018 Industry Awards Gala Dinner, the platform on which the Awards are presented,  will surpass expectations in 2018 and by attracting over 550 top industry leaders and managers it evokes pride for the industry both locally and internationally.

Premier Industry events such as the Awards Gala Dinner, are unparalleled opportunities to showcase a brand to a group of select decision makers: Contact Centre CEO's and senior managers.

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The 2018 Star Wars themed Gala Dinner and Awards Ceremony takes place on the 29th of September in Cape Town.  After the success of the 2017 Awards event, it is going to be yet another sell out so book your seat early.


Submit your entry online. Start your entry now, and log in later to add supporting documents and finalise your submission.

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Important Dates

  • Online submissions open 1 April 2018
  • Entries close 31 MAY 2018 so don’t delay!
  • Finalists to be announced 8 July 2018
  • Glittering award ceremony to be held on the 29 September 2018

The Contact Centre Industry of South Africa is much like a morphing Galaxy bound together by an invisible power: the desire to fulfill the needs of the Client and provide excellent service. There are many stars in this Galaxy, some shine more brightly than others, but all are fighting to excel in this ever moving celestial mass.

Every year the top performers of these stellar bodies, governed by the Professional Body of the Contact Centre Industry the Contact Centre Management Group, get together to celebrate excellence and incredible achievements within the Galaxy and to publicly acknowledge their Jedi Masters in the form of a spectacular Awards ceremony.

Accelerate your career

Winning an Award or even becoming a finalist has a significant career boosting effect: it proves to the entire Industry that you have the expertise and the skills to excel in your professional environment, whether as an individual or as part of a team. Granted, it is not easy to prepare for such a competition and every year the bar is raised higher: the South African Contact Centre Galaxy is full of strong candidates and high achievers and you must find a way to stand out of the crowd. However, the rewards are game changing for your professional career in the Contact Centre Industry.

Put yourself to the test: enter the 2018 Awards and it could be YOU or your TEAM who walks away with the advantage of knowing that you have been highly rated by a panel of top industry experts that you otherwise would not have access to.

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Be part of the celebration of industry excellence at the 2018 CCMG/BPESA Contact Centre Industry Awards!



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