Corporate Awards Finalists

Best Domestic Captive Contact Centre

  • WesBank Contact Centre
  • Old Mutual Wealth Contact Centre
  • ABSA Direct
  • Amazon

Best External Support Services - Recruitment

  • Careerbox Pty Ltd South Africa
  • Call Force
  • Surgo HR & Training

Best Outsourced Contact Centre (Large 250 - 999)

  • Webhelp - Shop Direct Newspaper House
  • CCI - Talk Talk
  • Digioutsource

Best Outsourced Contact Centre (Medium 51 - 249)

  • DSG
  • Aegis SA for VWSA
  • Teleperformance
  • Merchants Massbuild

Best Shared Services

  • Teleperformance - MIS
  • Webhelp - People Services

Best Technology Innovation

  • DSG
  • Genii Ai
  • Zailab

Best use of Social Media in the Contact Centre

  • Aegis SA for VWSA (Jeanine Nel)
  • DSG
  • CareerBox Social Media Delivery

Individual Awards Categories

Best Analyst

  • Reinhard Coetzee, Merchants
  • Honest Bilankulu, Bytes People Solutions
  • Zaheer Mullajee, Webhelp

Best Contact Centre Collections Professional

  • Yogini Pillay, FNB Homeloans
  • Siphokazi Mnyazi, Capfin
  • Heidi Erens, FNB
  • Douglas Williams, FNB Homeloans

Best Contact Centre Customer Service Professional

  • Bronwyn Frick, Webhelp
  • Lebohang Makhakhe, Clientele Life
  • Aegis SA for VWSA (Junene Wildeman), Aegis SA

Best Contact Centre Operational Manager

  • Thandiwe Zata , Harambee
  • Thabisa Magxwalisa, Aegis SA for VWSA
  • Ranen Singh, CCI

Best Contact Centre Sales Professional

  • Mthuthuzeli Jerry Myoli, O' Keeffe & Swartz
  • Sisanda Mabeka, Capfin
  • Nhlanhla Chauke, Capfin

Best Contact Centre Supervisor

  • Moegamat Hendricks, Aegis SA for VWSA
  • Christina Unathi Mayeki, Capfin
  • Melanie Govender, CCI

Best Contact Centre Support Professional - Workforce Planner

  • Divan Wales, Capfin
  • Nathan Ismail, Capfin
  • Dalene Engelbrecht, Capfin
  • Iemeraan Duncan, Webhelp

Best Contact Centre Trainer Professional

  • Giovanni Arendse, Webhelp
  • Mohammed Kondaya, Clientele
  • Magdalene Chetty, Talksure

Best Quality Auditor

  • Nomthandazo Mlambo, Call Insight
  • Siyabonga Makaula, Capfin
  • Nawaal Felix, Old Mutual

Best Sales Manager

  • Kapil Singh, CCI SA
  • Tarquin Ackerman, CCI SA
  • Ritesh Seetaram , Bytes

For any questions regarding Sponsorship Opportunities please call Sharon Haigh on +27 (0)82 551 5915 or drop us a message at sharon.haigh@ccmg.org.za.

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