2016 Award Winners

Best Outsourcing Partnership

Digital Solutions Group

Best Technology Innovation – Internal Solution


Best Community Spirit

Harambee Youth Employment Accelerator

Best Contact Centre

Merchants SA

Best Contact Center
Operational Manager

Webhelp SA
Katya Alves

Best Contact Center Sales Professional

Webhelp SA
Shuaib Samsodien

Best Contact Centre Supervisor

Merchants SA
Junaid Anderson

Best Contact Center Support Professional – Workforce Planning

Webhelp SA
Zahir Harris

Best Contact Center Trainer

Merchants SA
Vanie Rishibashnee Subramoney

Best Customer Service Professional

Maligan Jeftha

Best Client Services Manager (Outsourced Services)

Merchants SA
Zahir Harris

Best Quality Auditor

Merchants SA
Nobuhle Ngubane


The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

Tel: 010 003 0020

Tel: 021 856 3871