The 2017 BPO & Contact Centre Industry Awards Winners

Corporate Awards Categories

BEST TECHNOLOGY INNOVATION

Digital Solutions Group

Sponsored by:

BEST EXTERNAL SUPPORT SERVICES - RECRUITMENT

Callforce

Sponsored by:

BEST USE OF SOCIAL MEDIA IN A CONTACT CENTRE

Digital Solutions Group

Sponsored by:

BEST DOMESTIC CAPTIVE CONTACT CENTRE

WesBank Customer Service Centre

Sponsored by:

BEST OUTSOURCE CONTACT CENTRE MEDIUM (51-249)

Merchants Builders

Sponsored by:

BEST OUTSOURCE CONTACT CENTRE LARGE (250-999)

Digioutsource

Sponsored by:

BEST SHARED SERVICES CENTRE

Webhelp People Services

Sponsored by:

Individual Award Categories

BEST ANALYST

Sponsored By Genii Analytics

Zaheer Mullajee
Webhelp SA

BEST CONTACT CENTRE TRAINER PROFESSIONAL

Sponsored By SAP

Magdalene Chetty
Talksure

BEST COLLECTIONS PROFESSIONAL

Heidi Erens
FNB Homeloans Collections

BEST CONTACT CENTRE CUSTOMER SERVICE PROFESSIONAL

Sponsored By Ask Africa

Bronwyn Fick
Webhelp SA

BEST CONTACT CENTRE OPERATIONAL MANAGER

Sponsored By Callforce

Ranen Singh
CCI SA

BEST CONTACT CENTRE SALES PROFESSIONAL

Sponsored by Energy At Work

Mthuthuzeli Jerry Myoli
O' Keeffe & Swartz

BEST CONTACT CENTRE SUPERVISOR

Sponsored By Plantronics

Christina Unathi Mayeki
Capfin

BEST CONTACT CENTRE SUPPORT PROFESSIONAL - WORKFORCE PLANNING

Sponsored By Genesys

Iemeraan Duncan
Webhelp SA

BEST SALES MANAGER

Sponsored By Callforce

Tarquin Ackerman
CCI SA

BEST QUALITY AUDITOR

Sponsored By Plantronics

Nomthandazo Mlambo
Call Insight

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Tel: 010 003 0020

CAPE TOWN
Tel: 021 856 3871

info@ccmg.org.za