Rules & Judging
All categories will be clearly marked and all entries will remain anonymous when assessed by our expert panel of judges. Answers to the questions plus supporting documentation will all be handled on line and the entire process automated ensuring ease of participation and an efficient judging process.
All entrants who have been short listed must be prepared to make themselves available for adjudication in October through interviews through digital platforms by the judging panel in their region. Dates for any regional and national interviews will be communicated in writing to all finalists.
The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.