Congratulations to our 2021 Winners & Finalists

BEST INBOUND CONTACT CENTRE AGENT

WINNER: Glenise Mouton

Merchants SA

Siphesihle Rodolo

Clientele Life

Chantelle Chetty

Clientele Life

Brenda Nkuna

Webhelp

Category Sponsor

Infobip

BEST OUTBOUND CONTACT CENTRE AGENT

WINNER: Linda Hass

Boomerang SA

Majdah Hendricks

Merchants SA iiNet

Nelissa Nyewe

Webhelp

Category Sponsor

1Stream

BEST TEAM LEADER

WINNER: Shoneez Crowder

Sage South Africa (Pty) Ltd

Ashni Raman

Merchants SA

Kirwan Lamb

Webhelp

Tau Makoni

Merchants SA

Category Sponsor

Callbi

BEST TRAINER

WINNER: Paul Morgan

CCI Africa

Sonja Bothma

Merchants SA

Dawood Petersen

Sigma Connected SA

Category Sponsor

Webhelp

BEST CONTACT CENTRE MANAGER

WINNER: Sihle Somana

Merchants SA, Makro National Customer Interaction Centre

Faldelah Dawray

Webhelp

Marilyn Pillay

CCI Africa

Category Sponsor

Digital Tribe

BEST CONTACT CENTRE

WINNER: Merchants SA – Vodacom Enterprise Business

Ec3

Category Sponsor

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Tel: 010 003 0020

CAPE TOWN
Tel: 021 856 3871

info@ccmg.org.za