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Congratulations to our 2021 Winners & Finalists

BEST INBOUND CONTACT CENTRE AGENT

WINNER: Glenise Mouton

Merchants SA

Siphesihle Rodolo

Clientele Life

Chantelle Chetty

Clientele Life

Brenda Nkuna

Webhelp

Category Sponsor

Infobip

BEST OUTBOUND CONTACT CENTRE AGENT

WINNER: Linda Hass

Boomerang SA

Majdah Hendricks

Merchants SA iiNet

Nelissa Nyewe

Webhelp

Category Sponsor

1Stream

BEST TEAM LEADER

WINNER: Shoneez Crowder

Sage South Africa (Pty) Ltd

Ashni Raman

Merchants SA

Kirwan Lamb

Webhelp

Tau Makoni

Merchants SA

Category Sponsor

Callbi

BEST TRAINER

WINNER: Paul Morgan

CCI Africa

Sonja Bothma

Merchants SA

Dawood Petersen

Sigma Connected SA

Category Sponsor

Webhelp

BEST CONTACT CENTRE MANAGER

WINNER: Sihle Somana

Merchants SA, Makro National Customer Interaction Centre

Faldelah Dawray

Webhelp

Marilyn Pillay

CCI Africa

Category Sponsor

Digital Tribe

BEST CONTACT CENTRE

WINNER: Merchants SA – Vodacom Enterprise Business

Ec3

Category Sponsor