Congratulations to our 2021 Winners & Finalists

BEST INBOUND CONTACT CENTRE AGENT

WINNER: Glenise Mouton

Merchants SA
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Siphesihle Rodolo

Clientele Life
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Chantelle Chetty

Clientele Life
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Brenda Nkuna

Webhelp

Category Sponsor

Infobip
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BEST OUTBOUND CONTACT CENTRE AGENT

WINNER: Linda Hass

Boomerang SA
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Majdah Hendricks

Merchants SA iiNet
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Nelissa Nyewe

Webhelp

Category Sponsor

1Stream
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BEST TEAM LEADER

WINNER: Shoneez Crowder

Sage South Africa (Pty) Ltd

Ashni Raman

Merchants SA
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Kirwan Lamb

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Tau Makoni

Merchants SA
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Category Sponsor

Callbi
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BEST TRAINER

WINNER: Paul Morgan

CCI Africa
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Sonja Bothma

Merchants SA

Dawood Petersen

Sigma Connected SA
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Category Sponsor

Webhelp
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BEST CONTACT CENTRE MANAGER

WINNER: Sihle Somana

Merchants SA, Makro National Customer Interaction Centre
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Faldelah Dawray

Webhelp
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Marilyn Pillay

CCI Africa

Category Sponsor

Digital Tribe
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BEST CONTACT CENTRE

WINNER: Merchants SA – Vodacom Enterprise Business

Ec3

Category Sponsor

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ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Tel: 010 003 0020

CAPE TOWN
Tel: 021 856 3871

info@ccmg.org.za