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This award is targeted at an individual who reviews and examines data or information for a specific area and then is able to use that data to drive change that adds value to the business unit or organisation or client. This individual needs to demonstrate strong analytical skills, must be problem solvers, have strong communication skills and be able to think critically. This individual knows how to find the answers to questions through data analytics and interpreting the data, and having the skill/ability to make feasible recommendations based on their interpretation.

This award is given to the individual who can demonstrate best in class service, customer excellence and commitment to the organization. The individual needs to have shown commitment to have gone out of their way beyond their line of duty to make customer experience the best.

This individual will understand the debt collection process and will be driven to achieve and exceed pre-set collection targets.  The winner will be able to demonstrate how they consistently achieve and maintain their targets and help others to improve on theirs. This individual needs to demonstrate how they have achieved their set targets/goals through quality negotiations which will benefit the customer/company and in turn them personally (through earning of incentives if applicable to their organization)

An individual who displays a passion for people development and continuous learning who is actively involved in preparing, facilitating, assessing and coaching all training requirements for either new or existing employees.  This individual understands how to implement adult learning principles and pushes the boundaries of creativity and includes newer forms of technology during any training intervention to encourage motivation and skills development/retention.

This individual is instrumental in planning, developing, implementing and measuring the training return on investment of all training and development programmes ensuring that organisational objectives are met.

This person will be skilled in identifying the needs of his/ her internal customers – their team – and show how to collectively harness the power of teamwork. Strong leadership skills will be displayed and the winner will demonstrate how processes can be combined with a creative management approach, which when done successfully translates into meeting and exceeding KPI’s. Individuals in this category are also knows as Team Coaches / Team Leaders and generally will manage a team of between 12 -15 agents. The winner will demonstrate outstanding coaching skills and people development ability, strong operational rigour and will be adept at motivating, directing and empowering others.

As a highly effective achiever this person will demonstrate the skills and talent necessary to build and maintain a winning team that exceeds targets and is an integral part of their organisation’s success.    The winner will be able to provide insight into the sales methods and creativity that supports the accolade.

As a highly effective achiever this person will demonstrate the skills and talent necessary to build and maintain a winning team that exceeds targets and is an integral part of their organisation’s success.    The winner will be able to provide insight into the sales methods and creativity that supports the accolade.

This award is given to the support individual who provides outstanding support to their contact centre. We are looking for individuals who are part of a support area within their Contact Centre operation such as HR, IT, Project Management, Quality, WFM and/or MIS and Analytics etc.

You will be asked to explain what services you provide to the contact centre, how you overcome challenges and how you measure your success.