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2024 FINALISTS

Company Awards

Best Contact Centre Technology Innovation

Ascensos

DSG

ABSA

Best Contact Centre skills people innovation

THoCC

Webhelp

Ascensos

Best Domestic Outsource and Captive Contact Centre

Call Force

DSG

Merchants CX

TransUnion

Best International Outsource Contact Centre

Call Force

Webhelp

Ascensos

People Awards

Best Contact Centre Customer Service Professional Agent

Razia Maharaj
Transunion

Audrey Maloale
iContact BPO

Lunghile Mohlaka
Osiris Trading

Pulane Sibanda
TransUnion

Best Contact Centre Trainer coach Professional

Danielle Banfield
TransUnion

Lindokuhle Mavundla
CCI South Africa

Maxine Williams
Energy At Work

Athenkosi Ndelemane
Career Box

Best Contact Centre Supervisor Team Leader

Laura Fortain
TCMS

Ashveer Govind
TransUnion

Parshnie Moodley
CCI South Africa

Best Contact Centre Sales and Collections Professional Agent

Thembelihle Ngema
Standard Bank

Phakamani Nkosi
Standard Bank

Nazily Oliphant
TransUnion

Best Contact Centre information and Data Analytics MIS Team Individual

Neo Makhene
ELSCX

Parker Megan
Callforce

Hanno Pheiffer
ABSA

Best Contact Centre Workforce Planning Team Individual

Denver Anthony
Callforce

Devan Pillay
Standard Bank

Vuyiswa Mthuzula
E4

Best Contact Centre Manager (Sales and Customer Care)

Tina Wang
iContact BPO

Chenea Jacobs
JSE Investors

Ben van Zyl
Osiris Trading