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And the winners are….

Congratulations to our winners, who put in a lot of effort and represent the best of the best in the industry. Thank you to the judges for all their hard work  in the selection process. Well done to all who took part, your contributions are much appreciated.

Company Awards

Best Captive Contact Centre

CAPFIN – Ilse Oosthuizen
WesBank – Marinda de Jager
Liberty – Sandesh Ramsamoojh
Virgin Active SA – Joseph Motswai

Best Domestic Outsource Contact Centre

EC3 – Clint Waltman
Talksure – Zameer Asmal
DSG – Brandon Meszaros

Best International Outsource Contact Centre

CCI South Africa – Steven Joseph
CallForce – Roshan Sookdeo
Mango5 Call Centre – Reinhardt Scholtz
DigiOutsource – Jade Green

Best Skills/People Innovation

CCI South Africa – Hemant Nandrajog
Careebox – Hemant Nandrajog
Teleperformance – Stewart Archibald

Best External Support – Vendor

Absa Bank – Alcinda Bezuidenhout
Careebox – Hemant Nandrajog
Energy at Work – Christie Swanepoel

Individual Awards

Best Contact Centre Collections Professional

Fifi Speelman – Woolworths Financial Services
Ncebakazi Sikweza – Capfin
Sylvie Pather – First National Bank

Best Contact Centre Customer Service Professional

Sinaye Lerato Dowse – Webhelp SA
Lydia Scott – WesBank
Vanelee Du Toit – Webhelp SA

Best Contact Centre Operational Manager

Sivern Naicker – WesBank
Wilma Gates – Capfin
Michelle Aanhuizen Aanhuizen – Webhelp SA

Best Contact Centre Sales Manager

Stewart Mutukumira – O’Keeffe & Swartz
Joyce Ndlovu – O’Keeffe & Swartz
Constance September – Webhelp SA

Best Contact Centre Sales Professional

Masibulele Kulati – Capfin
Philisiwe Ndawonde – O’Keeffe & Swartz
Nkosana Phiri – O’Keeffe & Swartz

Best Contact Centre Supervisor

Gideon Abbott Abbott – Webhelp SA
Rajeshree Naidoo – MCS
Zaahier Noordien – DigiOutsource

Best Contact Centre Support Role

Louren Du Plessis – ABSA Bank
David Lubisi – Woolworths Financial Services
Razeya Rassool – Callforce

Best Contact Centre Training Professional

Garrick North – WNS
Petunia Tshabalala – O’Keeffe & Swartz
Akshata Ravi – CCI South Africa

Best Workforce Management (WFM) Professional

Yunus Haroun – Webhelp SA
Chris Vale – CCI South Africa
Melissa Marnitz – Capfin