And the winners are….
Congratulations to our winners, who put in a lot of effort and represent the best of the best in the industry. Thank you to the judges for all their hard work in the selection process. Well done to all who took part, your contributions are much appreciated.
Company Awards
Best Captive Contact Centre
CAPFIN – Ilse Oosthuizen
WesBank – Marinda de Jager
Liberty – Sandesh Ramsamoojh
Virgin Active SA – Joseph Motswai
Best Domestic Outsource Contact Centre
EC3 – Clint Waltman
Talksure – Zameer Asmal
DSG – Brandon Meszaros
Best International Outsource Contact Centre
CCI South Africa – Steven Joseph
CallForce – Roshan Sookdeo
Mango5 Call Centre – Reinhardt Scholtz
DigiOutsource – Jade Green
Best Skills/People Innovation
CCI South Africa – Hemant Nandrajog
Careebox – Hemant Nandrajog
Teleperformance – Stewart Archibald
Best External Support – Vendor
Absa Bank – Alcinda Bezuidenhout
Careebox – Hemant Nandrajog
Energy at Work – Christie Swanepoel
Individual Awards
Best Contact Centre Collections Professional
Fifi Speelman – Woolworths Financial Services
Ncebakazi Sikweza – Capfin
Sylvie Pather – First National Bank
Best Contact Centre Customer Service Professional
Sinaye Lerato Dowse – Webhelp SA
Lydia Scott – WesBank
Vanelee Du Toit – Webhelp SA
Best Contact Centre Operational Manager
Sivern Naicker – WesBank
Wilma Gates – Capfin
Michelle Aanhuizen Aanhuizen – Webhelp SA
Best Contact Centre Sales Manager
Stewart Mutukumira – O’Keeffe & Swartz
Joyce Ndlovu – O’Keeffe & Swartz
Constance September – Webhelp SA
Best Contact Centre Sales Professional
Masibulele Kulati – Capfin
Philisiwe Ndawonde – O’Keeffe & Swartz
Nkosana Phiri – O’Keeffe & Swartz
Best Contact Centre Supervisor
Gideon Abbott Abbott – Webhelp SA
Rajeshree Naidoo – MCS
Zaahier Noordien – DigiOutsource
Best Contact Centre Support Role
Louren Du Plessis – ABSA Bank
David Lubisi – Woolworths Financial Services
Razeya Rassool – Callforce
Best Contact Centre Training Professional
Garrick North – WNS
Petunia Tshabalala – O’Keeffe & Swartz
Akshata Ravi – CCI South Africa
Best Workforce Management (WFM) Professional
Yunus Haroun – Webhelp SA
Chris Vale – CCI South Africa
Melissa Marnitz – Capfin