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Author: Web Admin

Karen Hardman

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Karen Hardman is a Productivity Activist who is the Owner of Priority Management South Africa. With over 40 years of experience, Priority Management have through their Working Smart
Methodology Improved E?iciency and E?ectiveness in Personal and Professional settings for over 2
million Global Participants. With a background in Organizational Behaviour and Development, Karen has dedicated the past 10 years to helping individuals and organizations optimize their workflows and achieve their goals.

Saloshnee Pillay

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Seasoned C-Suite Executive with an MBA and 33 years of experience driving strategic business initiatives, commercial excellence, and transformative growth across ICT, Financial Services, Public Sector, and Retail. Renowned for an entrepreneurial mindset, data-driven decision-making, and forging strategic partnerships that propel organizations to industry leadership. Expert in aligning sales strategies with business objectives, developing high-performance teams, and leveraging customer-centric approaches for sustainable profitability. Passionate about innovation and digital transformation, with a proven track record of leading paradigm-shifting initiatives and navigating complex challenges.

2018 Contact Centre Awards

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BPESA recently issued a public notice to their stakeholders advising that they have decided to only collaborate with the CCMG as the Professional Body and have made the decision to withdraw from the 2018 Contact Centre Awards as a co-host. Although we respect the decision it is obviously not ideal however given the fantastic response to the launch of the awards and the sheer number of entries we have decided to continue with the 2018 industry awards and look forward to recognising and celebrating the best of the best that our industry has to offer.

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A. W. A. R. D.

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A  – Authentically Articulate
W – Well
A – Accumulated
R – Results
D – Deserved

Entering these awards I encourage all contestants to follow my above mentioned self-made meaning of the word Award , all of us in our individual capacity have achieved differently in different areas of expertise however in these awards it’s all about how well one can Authentically Articulate what they have achieved and what that meant to them personally.

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Michael Kgwadi

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Michael has over 12 years of Collections experience  within the Banking and Retail markets across Africa. His experience started with humble beginnings as a collections agent in 2005 and he worked his way up the corporate ladder, this was achieved through hard work, perseverance and dedication.

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A long time ago in a galaxy far, far away….

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Entering an award could be compared to ‘Storytelling’. The story you are conveying in the award entry is your story, your personal account of the work you do exceptionally well! Storytelling is something we all do naturally, starting at a young age, but there’s a difference between good storytelling and ‘great’ Jedi master storytelling.

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Adam Walker

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Adam has over 16 years of experience within learning & development and the contact centre industry. He started his contact centre career in 2002 as an Advisor for Virgin Mobile UK. He quickly moved up the ranks and became CITP certified within Virgin Mobile taking ownership of designing and delivering a variety a training programmes and courses.

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Melanie Hagan

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Head of Operations at CCI South Africa (for TalkTalk Sales & Loyalty)

Melanie has over 20 years operational experience in the contact centre industry, both locally and internationally, across diverse BPO industries, products, channels and services.

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Do. Or Do Not. There is no try

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As you all frantically put pen to paper and work on your submissions, it reminds me of  a time 14 years ago when I too submitted my entry.  I learnt so much as I went through the process, and I know you will too. 

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