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Best Skills/People Innovation

Any skills / people innovation conceived, developed and deployed in a contact centre to improve business and/or people performance. The innovation must demonstrate creativity and viability and include evidence linking the organisational development, business and people strategy.

The skills / people innovation must have been successfully implemented, assessed and evaluated in full, within the past 12 months.

The award aims to recognise an innovation that significantly added value in enhancing skills and people experience within an organisation or industry from either an internal team and/or external provider.