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Branding 109: Finding your community

ZaiLab once again hosted their monthly evenings of rewarding conversation, networking, and information sharing around rethinking the way you do marketing and your organisational culture with out of the box thinking. In this session, we had amazing feedback on organisational culture and how it influences recruitment, talent management and people relations in your contact centres.

To find out more about these thought provoking knowledge sessions, join our community today.

2017 Awards Finalists Announced

The finalists for the 2017 BPO & Contact Centre Industry Awards have been announced. Find out who are the top players in the industry and who is inline for the industry’s highest accolades…

Find out who they are…

Can the winners of the 2016 CCMG Contact Centre Awards enter? YES!

Together BPESA and CCMG believe that to level the playing field and to ensure a truly united industry and ensuring that we remain fair and inclusive to all members we are delighted to announce that ALL current winners of the CCMG and/or BPESA 2016 awards are invited to participate in this year’s awards again in an attempt to retain their title as the best of the best!!

Rewarding conversations at the CCMG events March 2017

ZaiLab CEO and founder Nour Addine Ayyoub has just finished a three-day tour of Joburg, Durban and Cape Town. The occasion? The launch of  this year’s national contact centre awards. Here’s what people had to say about the Cape Town leg.

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