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And the winners are….

Congratulations to our winners, who put in a lot of effort and represent the best of the best in the industry. Thank you to the judges for all their hard work  in the selection process. Well done to all who took part, your contributions are much appreciated.

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2018 Awards Sponsors

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The 2018 Awards finalists have been announced after a thorough judging process.

We take our hats off to our enthusiastic and passionate judges who have worked for hours on end to get through allthe entries. It has been another record breaking year with a lot of entries arriving at the 11th hour! The finalists will now havew to prepare for their Skype, Face to Face and Video submissions for the final judging process.

Well done to the finalists, we wish you the very best in the Galaxy, we will give you all updates as the Judges proceed.

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2018 Contact Centre Awards

BPESA recently issued a public notice to their stakeholders advising that they have decided to only collaborate with the CCMG as the Professional Body and have made the decision to withdraw from the 2018 Contact Centre Awards as a co-host. Although we respect the decision it is obviously not ideal however given the fantastic response to the launch of the awards and the sheer number of entries we have decided to continue with the 2018 industry awards and look forward to recognising and celebrating the best of the best that our industry has to offer.

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The Hero’s Journey

As you work to complete your awards entry, keep in mind the Hero’s journey and use the steps as your plan. The deadline is looming but the light at the end of the tunnel is you, the hero, showing the way with your light sabre.

A. W. A. R. D.

A  – Authentically Articulate
W – Well
A – Accumulated
R – Results
D – Deserved

Entering these awards I encourage all contestants to follow my above mentioned self-made meaning of the word Award , all of us in our individual capacity have achieved differently in different areas of expertise however in these awards it’s all about how well one can Authentically Articulate what they have achieved and what that meant to them personally.

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Michael Kgwadi

Michael has over 12 years of Collections experience  within the Banking and Retail markets across Africa. His experience started with humble beginnings as a collections agent in 2005 and he worked his way up the corporate ladder, this was achieved through hard work, perseverance and dedication.

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A long time ago in a galaxy far, far away….

Entering an award could be compared to ‘Storytelling’. The story you are conveying in the award entry is your story, your personal account of the work you do exceptionally well! Storytelling is something we all do naturally, starting at a young age, but there’s a difference between good storytelling and ‘great’ Jedi master storytelling.

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Adam Walker

Adam has over 16 years of experience within learning & development and the contact centre industry. He started his contact centre career in 2002 as an Advisor for Virgin Mobile UK. He quickly moved up the ranks and became CITP certified within Virgin Mobile taking ownership of designing and delivering a variety a training programmes and courses.

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