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Michael Kgwadi

Michael has over 12 years of Collections experience  within the Banking and Retail markets across Africa. His experience started with humble beginnings as a collections agent in 2005 and he worked his way up the corporate ladder, this was achieved through hard work, perseverance and dedication.

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Adam Walker

Adam has over 16 years of experience within learning & development and the contact centre industry. He started his contact centre career in 2002 as an Advisor for Virgin Mobile UK. He quickly moved up the ranks and became CITP certified within Virgin Mobile taking ownership of designing and delivering a variety a training programmes and courses.

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Melanie Hagan

Head of Operations at CCI South Africa (for TalkTalk Sales & Loyalty)

Melanie has over 20 years operational experience in the contact centre industry, both locally and internationally, across diverse BPO industries, products, channels and services.

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Annie Padayachee

Starting off her career in 2001, as a call centre consultant in the banking industry, Annie moved into leadership roles within the financial services sector and insurance business, before moving into retail solutions.

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Mushfiq Hopkins

Mushfiq Hopkins is a seasoned Contact Centre Professional with 20 years’ experience and exposure to the industry at large. A national adjudicator at the prestigious South African Contact Centre Awards for the last four years.

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Jacques Jonker

Jacques Jonker is the Head of Contact Centres at Harambee Youth Employment Accelerator. An influential and high performance Senior Level Executive, with 19 years’ experience in Contact Centre Operations, 16 years of which at leadership level.

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Rogan Davies

Rogan is currently the Group CEO for O’Keeffe & Swartz, an award winning, market leading outsourced call centre in South Africa specialising in the sale of simple insurance solutions.

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Nicola Jordaan

Nicola Jordaan is a creative, dynamic and charged individual with 12 years exposure in the Contact Centre Industry. She has proven leadership and management experience in various roles for numerous leading Business Process Outsource providers.

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Carlos Santana

With 18 years’ experience in the International and Domestic contact centre arena, starting as a call centre agent in the year 2000 and working in multiple fields from Operations, Compliance, Security and Risk, Recruitment, Training, Industrial Relations and Human Relations.

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