Michael has over 12 years of Collections experience within the Banking and Retail markets across Africa. His experience started with humble beginnings as a collections agent in 2005 and he worked his way up the corporate ladder, this was achieved through hard work, perseverance and dedication.
Adam has over 16 years of experience within learning & development and the contact centre industry. He started his contact centre career in 2002 as an Advisor for Virgin Mobile UK. He quickly moved up the ranks and became CITP certified within Virgin Mobile taking ownership of designing and delivering a variety a training programmes and courses.
With 18 years’ experience in the International and Domestic contact centre arena, starting as a call centre agent in the year 2000 and working in multiple fields from Operations, Compliance, Security and Risk, Recruitment, Training, Industrial Relations and Human Relations.