Head of Operations at CCI South Africa (for TalkTalk Sales & Loyalty)
Melanie has over 20 years operational experience in the contact centre industry, both locally and internationally, across diverse BPO industries, products, channels and services.
As you all frantically put pen to paper and work on your submissions, it reminds me of a time 14 years ago when I too submitted my entry. I learnt so much as I went through the process, and I know you will too.
So, you’ve made the choice to enter into a category or two of this prestigious industry awards. Great on you for taking this step! My esteemed colleagues and I will be reviewing submissions.
Starting off her career in 2001, as a call centre consultant in the banking industry, Annie moved into leadership roles within the financial services sector and insurance business, before moving into retail solutions.
Mushfiq Hopkins is a seasoned Contact Centre Professional with 20 years’ experience and exposure to the industry at large. A national adjudicator at the prestigious South African Contact Centre Awards for the last four years.
The CCMG Contact Centre Industry Awards recognises companies of excellence doing brilliant things with customer service, sales and collections.
Jacques Jonker is the Head of Contact Centres at Harambee Youth Employment Accelerator. An influential and high performance Senior Level Executive, with 19 years’ experience in Contact Centre Operations, 16 years of which at leadership level.
Rogan is currently the Group CEO for O’Keeffe & Swartz, an award winning, market leading outsourced call centre in South Africa specialising in the sale of simple insurance solutions.
Nicola Jordaan is a creative, dynamic and charged individual with 12 years exposure in the Contact Centre Industry. She has proven leadership and management experience in various roles for numerous leading Business Process Outsource providers.
Did you face impossible odds with no end in sight?
Did you face these challenges head on with strategic planning, inspiration and grit?