Thabisa has multiple years’ experience in the Contact Centre industry with over 14 of those in Management. She currently runs operations for a motor industry contact centre and has deep knowledge in this niche area. This Unisa BCOM Honours graduate is an optimist, a dreamer, and an advocate of the contact centre trade and of job creation in her province. She is proud of how the industry impacts lives through its efforts to develop Youth and create job skills. When she is not working, she is watching cartoons and playing peek-a-boo with her very energetic toddler.
Paul is described as an artist with his feet on the ground , educated in the classics Paul has done every job in the call centre space. Starting as an advisor and moving swiftly through the ranks into campaign management and finally into his calling , Learning and Development where he has specialised for the last 16 years. He is now Head of Training at CCI. Paul is a CCMG award winner himself as Best Training Professional and brings a wealth of energy and knowledge for all things contact centre, combined with a learning mindset. A full advocate of the fantastic work the CCMG does having been the host for the 2022 awards, he is extremely excited to now be given the opportunity to be a part of this year’s judging panel.
Karen has spent more than 20 years in customer service, operations and contact centre management. She has dedicated her career to demonstrate South Africa’s capabilities in the BPO industry, driving exceptional excellence through our exceptional people. She loves complex challenges and relentlessly pursues excellence. But most importantly, her people-centric leadership philosophy means she is a resolute coach and mentor. Karen is a CCMG award winner leading a large international contact centre and is currently the Operations & CX executive at Merchants SA.
Giovanno started his career as an agent and after 14 years in this much-loved industry finds himself in his best job role , as Global Training and Quality Manager for Webhelp, where he has spent 8 happy years.
He loves to sing and describes his husband, family, and friends as anchors in his life , pursuing Quality in all he does.
Giovanno is himself a CCMG award runner up in the Training category and is always ready for a new challenge. Thrilled to be a judge this year at the 2023 awards, he promises to bring his passion for new ideas and a ready smile to all his colleagues and partners in this space.
Faye has decades of experience in Customer Experience and driving change through people, using empirical data.
She is a founder member of two telcos – serving on their start up teams, and is described as having grit, tenacity and a can-do outlook. She also operated at VP level in the competitive outsourcing space, driving efficiency and customer delight. Her compassion, empathy and a real love for her fellows is what defines her.
Years of Operational leadership in both in-house and outsourced contact centres have allowed her to co-create implementable strategies, with people at the heart of all the business unit delivers.
Faye’s driving force is to be part of job creation and she knows that the Industry we operate in is the one to do it, we have the data to prove it!
Mpume is a customer service professional with significant experience in Consulting and Contact Centre Management, proudly utilising her academic achievements in this space as a true public servant, She previously worked as Operations manager at SARS and is currently managing a Municipal Contact Centre. This Centre has won Best Contact Centre in the Ethekwini Municipality Customer service Rewards and Recognition awards in both 2021 and 2022. Passionate about quality assurance and value for money for the communities in the City , policy compliance remains high on her list of priorities along with Training and Policy review making her a sound fit as a Judge in this year’s awards.
Clint has been with Momentum Health Solutions for 24 years, fulfilling almost every operational role through his journey and has been able to serve his industry in the Judging capacity for CCMG before. He has been in call centre leadership for the past 16 years and is currently the Head of the Employee Assistance Programme Care Centre.
This is a space Clint relishes as he knows that the key to successful engagements with clients and employees alike ,will be found in a strong emotional and genuine connection.