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Faye Joubert


Faye has decades of experience in Customer Experience and driving change through people, using empirical data.

She is a founder member of two telcos – serving on their start up teams, and is described as having grit, tenacity and a can-do outlook. She also operated at VP level in the competitive outsourcing space, driving efficiency and customer delight. Her compassion, empathy and a real love for her fellows is what defines her.

Years of Operational leadership in both in-house and outsourced contact centres have allowed her to co-create implementable strategies, with people at the heart of all the business unit delivers.

Faye’s driving force is to be part of job creation and she knows that the Industry we operate in is the one to do it, we have the data to prove it!

Headline Sponsor of the 2021 Awards

Win an operation excellence and digital readiness assessment

Pivotal Data’s end-to-end operational and digital readiness assessment forms part of a 5-step business transformation strategy carried out by our trusted and experienced solution experts. During the initial collaborative benchmarking process, we apply an analytical lens to better understand your business and identify challenges, pain points, and opportunities for improvement. This assessment provides valuable insight across 4 domains, including people, operational performance, strategy and IT.

We leverage our experience and expertise to propose the most appropriate solutions to enhance processes, improve performance and create a digitally proficient business. This process ultimately creates Operational Excellence across your organisation, from people and processes to your current and future technological capabilities.

Answer 5 questions and you couldwin an operational excellence consultation.

Contact us on 010 476 0300 email us at


The Awards are Open!

The CCMG 2020 awards is upon us and the awards portal is now open

It is time to throw your hat into the ring and register to enter and show the world that you are the best of the best. Below are a list of both the people and company awards up for grabs and a reminder that you can enter as many as you believe you qualify for.


  • Best CC Collections Brand Ambassador (Agent)
  • Best CC Customer Service Brand Ambassador (Agent)
  • Best Contact Centre Sales Brand Ambassador (Agent)
  • Best Contact Centre Support Professional (Team Leader/Supervisor)
  • Best Contact Centre Operational Professional (Manager Customer Service, Sales or Debt Collection)
  • Best Strategic Professional (Senior Management Positions)
  • Best Contact Centre Information and Data Analytics Professional
  • Best Contact Centre Training Professional


  • Best Technology Innovation – Internal & External
  • Best skills/people innovation – Internal & External
  • Best Captive Contact Centre
  • Best Outsource Contact Centre

Now is the time to pull out all the stops, to challenge yourself and your team and demonstrate the way in which you surpass, excel and rise to the challenge.

Wishing you all the very best and I look forward to see who throws their hat into the ring.

For further information, please do not hesitate to contact us on




Telephone: 0100030020