Faye has decades of experience in Customer Experience and driving change through people, using empirical data.
She is a founder member of two telcos – serving on their start up teams, and is described as having grit, tenacity and a can-do outlook. She also operated at VP level in the competitive outsourcing space, driving efficiency and customer delight. Her compassion, empathy and a real love for her fellows is what defines her.
Years of Operational leadership in both in-house and outsourced contact centres have allowed her to co-create implementable strategies, with people at the heart of all the business unit delivers.
Faye’s driving force is to be part of job creation and she knows that the Industry we operate in is the one to do it, we have the data to prove it!