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Karen Boucher

Karen has spent more than 20 years in customer service, operations and contact centre management.  She has dedicated her career to demonstrate South Africa’s capabilities in the BPO industry, driving exceptional excellence through our exceptional people.  She loves complex challenges and relentlessly pursues excellence.  But most importantly, her people-centric leadership philosophy means she is a resolute coach and mentor.  Karen is a CCMG award winner leading a large international contact centre and is currently the Operations & CX executive at Merchants SA.