Morne van Deventer
I am a passionate custodian of the Customer Service industry and continuously strive to promote the ever-increasing importance of putting customer experience at the heart of every successful business.
I’ve been a loyal servant to the industry for the past 17 years of which 14 years have been in a managerial and leadership capacity. I have gained enormous amounts of experience implementing new Contact Centre systems, optimized workflows to boost productivity and implemented best practice processes within a Contact Centre environment. People are at the core of any Contact Centre and I’ve implemented several reward and recognition programs, incentive programs and leadership development programs to keep Contact Centre staff engaged and motivated.
Evidently the highlight of my Contact Centre career thus far is when I represented Sage South Africa at the Contact Centre World Awards in Las Vegas in 2013 and won a Gold medal for the Best Help Desk in the World for our Contact Centre.