Skip to main content

Mpume Shabane

Mpume is a customer service professional with significant experience in Consulting and Contact Centre Management, proudly utilising her academic achievements in this space as a true public servant, She previously worked as Operations manager at SARS and is currently managing a Municipal Contact Centre. This Centre has won Best Contact Centre in the Ethekwini Municipality Customer service Rewards and Recognition awards in both 2021 and 2022. Passionate about quality assurance and value for money for the communities in the City , policy compliance remains high on her list of priorities along with Training and Policy review making her a sound fit as a Judge in this year’s awards.