Mushfiq Hopkins is a seasoned Contact Centre Professional with 20 years’ experience and exposure to the industry at large. A national adjudicator at the prestigious South African Contact Centre Awards for the last four years.
A member of ICCCA.co.za (Independent Customer Contact Centre Association) for the last 3 years who actively practices thought leadership.
A truly professional individual with exceptional interpersonal skills – often invited to speak on topical industry matters relating to captive and outsourced contact centre environments.
Exposure in various disciplines of both the contact centre and operations industry affords him the ability to cross reference strategic interventions that are applicable to current market demands.
“My current professional purpose is to aid & facilitate industry growth by assisting role players in their development aspiring towards economic prosperity.”