Paul is described as an artist with his feet on the ground , educated in the classics Paul has done every job in the call centre space. Starting as an advisor and moving swiftly through the ranks into campaign management and finally into his calling , Learning and Development where he has specialised for the last 16 years. He is now Head of Training at CCI. Paul is a CCMG award winner himself as Best Training Professional and brings a wealth of energy and knowledge for all things contact centre, combined with a learning mindset. A full advocate of the fantastic work the CCMG does having been the host for the 2022 awards, he is extremely excited to now be given the opportunity to be a part of this year’s judging panel.