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Congratulations to our Winners!

The CCMG COVID WARRIOR Awards 2021 heralds the return of the most prestigious contact centre industry event of the year.

Building on the success of South Africa being recognized as the best offshore “Destination of Choice” in the world 2020/2021 we aim to celebrate the success and recognise excellence in our industry by rewarding individuals and organisations that have turned trials into triumph, pushed boundaries, and inspired others and by doing so emerged as the industry’s true contact centre heroes.

Win an end-to-end operational and digital readiness assessment from headline sponsor Pivotal Data

Enter Pivotal Data’s operational excellence consultation competition. We’re excited to help a winner take an important step in their digital transformation journey.

Watch the Awards Ceremony

Interviews with our Winners

Judge Tanya Phillips of Pivotal Data (www.pivotaldata.co.za) interviews the winners of the CCMG 2021 Covid Warriors BPO & Contact Centre Awards

Merchants SA

BEST CONTACT CENTRE

Linda Hass

BEST OUTBOUND CONTACT CENTRE AGENT

Sihle Somana

BEST CONTACT CENTRE MANAGER

Glenise Mouton

BEST INBOUND CONTACT CENTRE AGENT

Paul Morgan

BEST TRAINER

Shoneez Crowder

BEST TEAM LEADER

Thank you to our Judges

The CCMG and the industry are very grateful to the judges that spent their private time judging all the entries from the industry and then doing the virtual interviews with the finalists.

Tanya Phillips

Chief Operating Officer
Pivotal Data

Convening Judge

Clint Murugan

(Momentum Health Solutions) Head of Service
Momentum Metropolitan

Louise van Zyl

Executive Central Region and Africa
Jasco Enterprise

Amanda Holt

Managing Director
Dialogue Communications Training

Lesanne Brook

Strategy & Insight Facilitator
Dialogue Communications Training

Sponsors

Best Contact Centre

Best Contact Centre Manager

Best Inbound Contact Centre Agent

BEST OUTBOUND Contact Centre Agent

Headset Solutions are very proud of the industry and the effort each company and individual makes to participate in the awards entries.  During what has been a difficult time for all, this is an opportunity to reflect on what you have achieved, as well as how you were able to adapt during the recent challenges. We are very excited to be able to remove another obstacle, as in the entry fees, to ensure that everything is made as easy as possible. The Headset Solutions Team wishes each and every one of you the very best of luck.  It’s time to celebrate the achievements of our Industry.