Thank you to all the individuals for entering – you are already the stars in the industry. Congratulations to the finalists – you are now through to the last section of the Awards, the Virtual interviews. To the Judges, we are eternally grateful to you for your time and effort.

Come celebrate with us as we recognize leadership, ingenuity, and dedication. Take in memorable highlights, stirring speeches, and inspiring moments.

Awards Evening

We look forward to welcoming all the attendees at the Awards evening

Date: 30 May 2025
Time: 19:00
Venue: Balalaika Hotel and Conference Centre, Maude Street Sandton.

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Finalists

Employee Experience

Most Effective Customer Service Professional

Tlangelani Maswanganyi (Icontact)
Ziyaad Andrews (SA Comercial)
Naledi Sande (SA Commercial ATMSA)

Best Trainer or Coach

Tiffany Russon (Icontact)
Rebekah Harrisanker (Careerbox)
Tebogo Happiness Ntombela (Merchants)

Most Effective Learning and Development Individual or Program

Mahmudur Rahman (EXL)
Done’ Phillips (CCI)
Kiona Bodasing (CCI)

Best Supervisor/Team Leader

Siyabulela Magwaza (Merchants)
Armanaud Mokombo (Transunion)
Dayenthi Pillay (Frogfoot)

Best Operations Manager

Laura Fortain (SA Commercial)
Noleen Subramoney (CCI)
Nokuzola Portia Dumakude (Concentrix)
Tau Makoni (Merchants)

Operational Experience

Most Effective Application of Technology

Omesan Naidoo (EXL)
Grieta De Bruyn (Cash Connect)
Armand de Koker (Frogfoot)

Best BPO Partnership

Taariq Mobara (EXL)
Shabnum Naidu (CCI)
Wade Morar (CCI)

Customer Service Categories

Best Support Services (WFP, Data and MIS)

Junaid Mahomed (CCI)
Junior February (Ask Afrika)
Tevashan Reddy (CCI)

Best Contact Centre Captive and Outsourced

Maya Kalacharan (CCI)
Hitesh Sakhrani (EXL)
Yuven Pillay (Afrishore BPO SA)

Who is Recognised?

These awards recognise the best talent in our industry. Judges are looking for the individuals and companies in our industry who are role models, who demonstrate innovative ways of working and in so doing inspire others and deserve recognition for the work they are doing in our industry

About the Awards

The National Contact Centre Awards are organised by the CCMG | Contact Centre Management Group. The CCMG is the Professional Body in the Contact Centre Industry in South Africa.

Career Benefits

Previous Winners have leveraged this platform and have built significant careers for themselves and have gone on to achieve great things. Many are now operating at senior management and board level.

What makes these Awards Special?

The CCMG National Contact Centre Awards have an excellent reputation for being of a very high standard due to the judging process and the quality of the judges. All the entrants go through a comprehensive judging experience, an initial online process-and a face-face virtual interview with our Judging panel is completed for all our finalists in order to find the winner.