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Our Winners

    Awards Evening

    Congratulations to all the winners,  It was a night to remember and looking at the photographs everybody was smiling and enjoying themselves. Thank you to all the people involved in making it a special night.  

    Thank you to all the individuals for entering – you are already the stars in the industry.  To the Judges, we are eternally grateful to you for your time and effort.

    VIEW PHOTOS

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    Finalists

    INDIVIDUAL AWARDS

    Most Effective Customer Service Professional

    Tlangelani Maswanganyi (Icontact)
    Ziyaad Andrews (SA Commercial t/a ATM SA)
    Naledi Sande (SA Commercial t/a ATM SA)

    Best Trainer or Coach

    Tiffany Russon (Icontact)
    Rebekah Harrisanker (Careerbox)
    Tebogo Happiness Ntombela (Merchants)

    Most Effective Learning and Development Individual or Program

    Mahmudur Rahman (EXL)
    Done’ Phillips (CCI)
    Hemant Nandrajog (CCI)

    Best Supervisor/Team Leader

    Siyabulela Magwaza (Merchants)
    Armanaud Mokombo (Transunion)
    Dayenthi Pillay (Frogfoot)

    Best Operations Manager

    Laura Fortain (SA Commercial t/a ATM SA)
    Noleen Subramoney (CCI)
    Nokuzola Portia Dumakude (Concentrix South Africa)
    Tau Makoni (Merchants)

    Best Support Services (WFP, Data and MIS)

    Junaid Mahomed (CCI)
    Junior February (Ask Afrika)
    Tevashan Reddy (CCI)

    COMPANY AWARDS

    Most Effective Application of Technology

    EXL
    Cash Connect
    Frogfoot

    Best BPO Partnership

    Taariq Mobara (EXL)
    Shabnum Naidu (CCI)
    Wade Morar (CCI)

    Who is Recognised?

    These awards recognise the best talent in our industry. Judges are looking for the individuals and companies in our industry who are role models, who demonstrate innovative ways of working and in so doing inspire others and deserve recognition for the work they are doing in our industry

    About the Awards

    The National Contact Centre Awards are organised by the CCMG | Contact Centre Management Group. The CCMG is the Professional Body in the Contact Centre Industry in South Africa.

    Career Benefits

    Previous Winners have leveraged this platform and have built significant careers for themselves and have gone on to achieve great things. Many are now operating at senior management and board level.

    What makes these Awards Special?

    The CCMG National Contact Centre Awards have an excellent reputation for being of a very high standard due to the judging process and the quality of the judges. All the entrants go through a comprehensive judging experience, an initial online process-and a face-face virtual interview with our Judging panel is completed for all our finalists in order to find the winner.

    Previous Winners have leveraged this platform and have built significant careers for themselves and have gone on to achieve great things. Many are now operating at senior management and board level.