Being a CCMG winner is a prestigious accolade that has proven to raise the profile of individuals and contact centres, their capabilities and its stars. It is often referred to as the ‘Oscars of our industry’.

Overseen by Faye Joubert from Ask Afrika as the convening Judge. The winners will go through a robust judging experience that includes an online application and virtual interviews with a panel of senior contact centre and customer service professionals.

Each organisation has to demonstrate that their value and the value their people are continually adding and innovating to improve the customer journey, run efficient and effective operations and are striving to raise the standards of professionalism across the industry.