2018 Awards: Rules & Judging

Introducing the judges

To facilitate a smooth judging process we have recruited the following industry experts to form our judging committee. Please welcome:

  • Adam WalkerWebhelp – Head of Leadership & Organisational Development
  • Annie PadayacheeSmollan – Executive: Smollan Customer Interaction Centre
  • Nicola JordaanGenii Analytics – Chief Insights Officer
  • Michael KwagdiWoolworths Financial Services - Head: Collections
  • Jacques JonkerHarambee - Head of Contact Centres
  • Melanie HaganCCI – Head of Operations
  • Mushfiq HopkinsZailab – Customer Success Team
  • Rogan Davies O Keefe & Swartz - Group CEO
  • Carlos SantanaCCI – HOD Skills Development

General rules

  1. The adjudication, management and presentation of awards will be at the sole discretion of the CCMG & BPESA judging panel and no correspondence or interaction with the industry association will be allowed.
  2. The judges' decision is final.
  3. The adjudication panel must be granted access to the individual and shall be empowered to approach current employers for reference purposes.
  4. Evidence of plagiarism or misrepresentation will result in disqualification and the entrant will be notified accordingly.
  5. Late and/or incomplete entries will be disqualified and the entrant will be notified accordingly. It is the entrant’s responsibility to ensure that all information is updated, and factual.
  6. All judges will have an arms-length relationship with entries. Should a close association exist; the judge in question will recuse him/herself from judging the particular entry in question.
  7. You may enter as many categories as you chose provided you complete the relevant entry form.
  8. Winners will be announced in September 2018 at our annual awards banquet.
  9. Winning entrants will be requested to represent the CCMG at post-competition functions.
  10. The judges reserve the right not to make an award in any given category
  11. Current and previous category winners will be legible to enter the same categories again
  12. Individual categories with less than 10 entries will not be judged
  13. Company categories with less than 3 entries will not be judged
  14. All entries will require a digital signature/authorisation that confirms that the entrant has the support and necessary approval from the relevant authorities within the company
  15. Please ensure that all information that is shared with the judging committee and as part of the judging process by the candidates, has been done so with the explicit authorisation and approval from the relevant company representatives/Managers