CCMG Awards Guidelines
The CCMG is delighted to announce the launch of the South African BPO and Contact Centre Industry Awards 2023 and are committed to host another spectacular awards process complete with an easy-to-use online application process.
How to enter
To participate in this year’s awards process please click here:
If you have a profile on ccmg.org.za, log into your profile to enter the awards. If you do not have a profile, click “Create a profile here”, then log into your profile and enter the awards.
All categories will be clearly marked and all entries will remain anonymous when assessed by our renowned panel of judges. Answers to the questions plus supporting documentation will all be handled on line and the entire process automated, ensuring ease of participation and an efficient judging process.
The Categories
Company Awards
- Best Contact Centre Technology Innovation – Internal & External
- Best Captive Contact Centre
- Best Contact Centre skills/people innovation – Internal & External
- Best International Outsource Contact Centre
- Best Domestic Outsource Contact Centre
CCMG Awards 2023 Company Category Questions
People Awards
- Best Contact Centre information and Data Analytics / MIS Team/Individual
- Best Contact Centre Workforce Planning Team/Individual
- Best Contact Centre Trainer/coach Professional
- Best Contact Centre Customer Service Professional (Agent)
- Best Contact Centre Collections Professional (Agent)
- Best Contact Centre Sales Professional (Agent)
- Best Contact Centre Supervisor /Team Leader
- Best Contact Centre Sales Manager
- Best Contact Centre Operations Manager/Contact Centre Manager
- Best Contact Centre Technology Innovation – Internal & External
- Best Captive Contact Centre
- Best Contact Centre skills/people innovation – Internal & External
- Best International Outsource Contact Centre
- Best Domestic Outsource Contact Centre
CCMG Awards 2023 People Category Questions
Introducing the judges
We have retained some of our judges from previous awards (both CCMG and BPESA) to ensure consistency and have increased our panel to facilitate a smooth judging process. Please welcome:
| Company Name | Current Job Description | Name | Surname |
|---|---|---|---|
| EThekwini Municipality | Revenue Contact Centre Manager | Mpume | Shabane |
| Momentum Metropolitan Holdings | Head of EAP Care Centre | Clint | Murugan |
| Webhelp | Global Training and Quality Manager | Giovanno | Daniels |
| Volkswagen Group Contact Centre (under Quest Staffing Solutions) | Operations Manager | Thabisa | Magxwalisa |
| Ask Afrika | Commercial Head | Faye | Joubert |
| Merchants | VP Operations & CX | Karen | Boucher |
| CCI | Head Of Training | Paul | Morgan |
For more about the judges, please see “Our Judges”
General rules
- The adjudication, management and presentation of awards will be at the sole discretion of the CCMG judging panel and no correspondence or interaction with the industry association will be allowed.
- The judges’ decision is final.
- The adjudication panel must be granted access to the individual and shall be empowered to approach current employers for reference purposes.
- Evidence of plagiarism or misrepresentation will result in disqualification and the entrant will be notified accordingly.
- Late and/or incomplete entries will be disqualified and the entrant will be notified accordingly. It is the entrant’s responsibility to ensure that all information is updated, and factual.
- All judges will have an arms-length relationship with entries. Should a close association exist; the judge in question will excuse him/her from the particular entry in question.
- You may enter as many categories as you chose provided you complete the relevant entry form.
- Winners will be announced in November 2023 at our annual awards banquet.
- Winning entrants will be requested to represent the CCMG at post-competition functions and activities.
- The judges reserve the right not to make an award in any given category
- 2022 category winners will not be eligible to enter the same categories again but are encouraged to enter others.
- Should there be less than 10 entries in a People category the CCMG will have the right to either cancel the category or to collapse it into another category
- Should there be less than 4 entries in any company category the CCMG will have the right to either cancel the category or to collapse it into another category
- CPD Points will be allocated to any Designated professionals that participate in the Awards.
2 Points for entering + 3 Points for being a finalist + 5 Points for being a winner
Short listing and Finalists:
- All entrants who have been short listed must be prepared to make themselves available for adjudication in July 2017 through interviews and/or by personal visits from the judges to their organisation. Dates for the regional visits will be communicated in writing to all finalists.
- Finalists will be announced and appointments will made via teams for interviews.
- Finalists need to produce a high-resolution head and shoulders photo of themselves before their virtual interview
- They need to supply a High Resolution of their Company Logo before their virtual interview.
To everyone who participates in this industry and is passionate about what they do this is your opportunity to share your brilliance with us and shine. Don’t delay!