Best Contact Centre Technology Innovation
Ascensos
DSG
ABSA
Best Contact Centre skills people innovation
THoCC
Webhelp
Ascensos
Best Domestic Outsource and Captive Contact Centre
Call Force
DSG
Merchants CX
TransUnion
Best International Outsource Contact Centre
Call Force
Webhelp
Ascensos
Best Contact Centre Customer Service Professional Agent
Razia Maharaj
Audrey Maloale
Lunghile Mohlaka
Pulane Sibanda
Best Contact Centre Trainer coach Professional
Danielle Banfield
Lindokuhle Mavundla
Maxine Williams
Athenkosi Ndelemane
Best Contact Centre Supervisor Team Leader
Laura Fortain
Ashveer Govind
Parshnie Moodley
Best Contact Centre Sales and Collections Professional Agent
Thembelihle Ngema
Phakamani Nkosi
Nazily Oliphant
Best Contact Centre information and Data Analytics MIS Team Individual
Neo Makhene
Parker Megan
Hanno Pheiffer
Best Contact Centre Workforce Planning Team Individual
Denver Anthony
Devan Pillay
Vuyiswa Mthuzula
Best Contact Centre Manager (Sales and Customer Care)
Tina Wang
Chenea Jacobs
Ben van Zyl