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The 2018 Awards finalists have been announced after a thorough judging process.

We take our hats off to our enthusiastic and passionate judges who have worked for hours on end to get through allthe entries. It has been another record breaking year with a lot of entries arriving at the 11th hour! The finalists will now havew to prepare for their Skype, Face to Face and Video submissions for the final judging process.

Well done to the finalists, we wish you the very best in the Galaxy, we will give you all updates as the Judges proceed.

Individual People Awards Finalists

Best Contact Centre Collections Professional

Fifi Speelman – Woolworths Financial Services
Ncebakazi Sikweza – Capfin
Sylvie Pather – First National Bank

Best Contact Centre Customer Service Professional

Lydia Scott – WesBank
Sinaye Lerato Dowse – Webhelp SA
Vanelee Du Toit – Webhelp SA

Best Contact Centre Operational Manager

Michelle Aanhuizen Aanhuizen – Webhelp SA
Wilma Gates – Capfin
Sivern Naicker – WesBank

Best Contact Centre Sales Manager

Stewart Mutukumira – O’Keeffe & Swartz
Joyce Ndlovu – O’Keeffe & Swartz
Constance September September – Webhelp SA

Best Contact Centre Sales Professional

Philisiwe Ndawonde – O’Keeffe & Swartz
Nkosana Phiri – O’Keeffe & Swartz
Masibulele Kulati – Capfin

Best Contact Centre Supervisor

Rajeshree Naidoo – MCS
Zaahier Noordien – DigiOutsource
Gideon Abbott Abbott – Webhelp SA

Best Contact Centre Support Role

Louren Du Plessis – ABSA Bank
Razeya Rassool – Callforce
David Lubisi – Woolworths Financial Services

Best Contact Centre Training Professional

Petunia Tshabalala – O’Keeffe & Swartz
Garrick North – WNS
Akshata Ravi – CCI South Africa

Best Workforce Management (WFM) Professional

Melissa Marnitz – Capfin
Chris Vale – CCI South Africa
Yunus Haroun Haroun – Webhelp SA

Company Awards Finalists

Best Captive Contact Centre

Virgin Active SA

Best Domestic Outsource Contact Centre


Best International Outsource Contact Centre

Mango5 Call Centre
TalkTalk – CCI South Africa

Best Skills/People Innovation

TalkTalk – CCI South Africa

Best Vendor / External Support

Absa Bank:
Energy at Work
TalkTalk – CCI South Africa


” May the force be with you”