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Best International Outsourced Contact Centre (Small/Medium <200 Seats)

This category is looking to award a company that operates in Business Process Outsourcing industry and provides a customer service facility (could be inbound, outbound or both) to an international client. This company needs to demonstrate how they differentiate themselves in the market and create a competitive advantage by delivering world class services that add value to their clients, the end user and employees. This company needs to have an innovative spirit and must be able to showcase a world class site, best practice operation and be an employer of choice.