This category is looking to award a company that operates in Business Process Outsourcing industry and provides a customer service facility (could be inbound, outbound or both) to a domestic client. This company needs to demonstrate how they differentiate themselves in the market and create a competitive advantage by delivering world class services that add value to their clients, the end user and employees. This company needs to have an innovative spirit and must be able to showcase a world class site, best practice operation and be an employer of choice.

This category is looking to award a company that operates in Business Process Outsourcing industry and provides a customer service facility (could be inbound, outbound or both) to an international client. This company needs to demonstrate how they differentiate themselves in the market and create a competitive advantage by delivering world class services that add value to their clients, the end user and employees. This company needs to have an innovative spirit and must be able to showcase a world class site, best practice operation and be an employer of choice.

This category is looking to award a company that operates in Business Process Outsourcing industry and provides a customer service facility (could be inbound, outbound or both) to an international client. This company needs to demonstrate how they differentiate themselves in the market and create a competitive advantage by delivering world class services that add value to their clients, the end user and employees. This company needs to have an innovative spirit and must be able to showcase a world class site, best practice operation and be an employer of choice.

This award is looking for the best customer service facility in the country that houses inbound and outbound customer service channels of a firm including but not limited to phone, voice mail, fax, email, web chats and regular mail. This centre will demonstrate leading edge thinking that drives value for customers, shareholders and employees whilst illustrating operational prowess as benchmarked against international best practice and standards.

Any new technical solution conceived, developed and deployed in the industry to improve business performance or resolve business challenge/s. The solution must demonstrate creativity, viability and must have been successfully implemented in the last twelve months. The award aims to recognise an innovator who significantly added value in enhancing customer experience for an internal or external customer.

Any skills / people innovation conceived, developed and deployed in a contact centre to improve business and/or people performance. The innovation must demonstrate creativity and viability and include evidence linking the organisational development, business and people strategy.

The skills / people innovation must have been successfully implemented, assessed and evaluated in full, within the past 12 months.

The award aims to recognise an innovation that significantly added value in enhancing skills and people experience within an organisation or industry from either an internal team and/or external provider.